Responsible Gaming at Shikaka Casino

Shikaka Casino is committed to providing a safe and controlled gambling environment. The casino holds Curaçao eGaming licence #8048/JAZ2020-013 and operates under the responsible gambling standards required by that licence. This page explains the tools available to players, how to use them, and where to find additional support.

Gambling should be an entertainment activity. If gambling stops being enjoyable, or if you find yourself spending more time or money than intended, the tools and resources on this page can help you stay in control.

Who Should Not Gamble

Gambling at Shikaka Casino is restricted to individuals who are 18 years of age or older. In jurisdictions where the legal gambling age is higher than 18, that higher age limit applies. Players are also asked not to gamble if any of the following apply:

• You are experiencing financial hardship or gambling with funds you cannot afford to lose.
• You are using gambling as a way to recover previous gambling losses.
• Gambling is affecting your employment, relationships, or mental health.
• You are under the influence of alcohol or drugs.
• A court, employer, or financial institution has placed restrictions on your finances.

If any of the above situations apply to you, we strongly encourage you to use the self-exclusion tool or contact a support organisation before continuing to play.

Responsible Gaming Tools

All responsible gaming tools are accessible from your account dashboard under My Account > Responsible Gaming. They are available at no cost and can be applied instantly for limit reductions.

Deposit Limits

Deposit limits cap the amount you can deposit over a defined time period. Three time frames are available: daily, weekly, and monthly. Once a deposit limit is set, it takes effect immediately. You can reduce a deposit limit at any time — the reduction is applied immediately. Increasing a deposit limit requires a 24-hour cooling-off period before the higher limit becomes active.

Loss Limits

Loss limits cap the amount you can lose over a defined period. When the loss limit is reached, your account is automatically restricted from placing further bets until the limit period resets. Loss limits are calculated on net losses — deposits minus withdrawals — within the selected time frame.

Session Time Limits

Session time limits restrict the duration of each playing session. When the set time is reached, you receive a notification and your session ends. You must log out and back in to start a new session. The session clock runs from the moment you log in and counts time regardless of whether you are actively placing bets.

Reality Checks

Reality check notifications appear at regular intervals during your session — every 30, 60, or 90 minutes depending on your setting. Each notification shows how long you have been playing and the net result of your session. You can choose to continue or end the session from the notification.

Cooling-Off Period

A cooling-off period temporarily suspends your account for a set duration. During a cooling-off period, you cannot log in, deposit, or place bets. The account becomes accessible again automatically when the cooling-off period expires. Cooling-off periods are available for 24 hours, 48 hours, 7 days, 30 days, 60 days, or 90 days.

Self-Exclusion

Self-exclusion permanently blocks access to your account for a minimum of 6 months. During self-exclusion, you cannot log in, deposit, withdraw, or receive promotional communications. To request self-exclusion, contact the support team via live chat or email with your account details. The request is processed within 24 hours of identity verification.

Once self-exclusion is active, it cannot be lifted before the minimum period expires. After the exclusion period ends, re-activation requires a deliberate written request and a 24-hour review period before access is restored. Shikaka Casino will not contact you with marketing materials during an active self-exclusion.

Underage Gambling Prevention

Shikaka Casino does not permit players under 18 years of age (or the legal age in their jurisdiction, if higher) to register or play. Age verification is carried out as part of the KYC process required before the first withdrawal. Players who cannot verify their age will have their accounts suspended pending document review.

If you share a device with minors, we recommend using parental control software to prevent access to gambling websites. Third-party solutions include:

• GamBan — blocks gambling websites across all devices linked to an account.
• Net Nanny — content filtering software for families.
• Bark — monitoring and filtering for children's devices.

Problem Gambling Warning Signs

Gambling becomes a problem when it negatively affects other areas of life. Common warning signs include:

• Spending more money or time on gambling than planned.
• Chasing losses — gambling more to try to win back money already lost.
• Lying to family, friends, or colleagues about gambling habits.
• Borrowing money or selling possessions to fund gambling.
• Gambling to escape stress, anxiety, or other problems.
• Neglecting work, education, or personal relationships due to gambling.
• Feeling restless or irritable when trying to cut down on gambling.

If you recognise three or more of these signs in your own behaviour, we recommend speaking with a professional support service.

Support Organisations

 

How to Contact Shikaka Casino for Support

If you want to discuss your account limits, request a cooling-off period, or initiate self-exclusion, the support team is available 24/7 via live chat and email. When contacting support for responsible gaming matters, you do not need to explain your reasons — the team will process your request without requiring justification.

For limit reductions and cooling-off period requests made via live chat, changes are applied within the same session. For self-exclusion requests, the process completes within 24 hours of identity verification. All responsible gaming requests are handled confidentially.